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Yes, the customer service is top-notch. The skin is so impressively realistic, although I would have preferred a bigger doll like a giant Amazonian woman, but its weight would be ridiculous as she is already harder to move than you would think. The breasts are soft and feel like the real thing. I would give it 5 stars, but it deserves an extra star for the excellent customer service. In my opinion, this is the best full size doll on the market, at least in this price range, but maybe the best ever.

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